We pride ourselves on same day dispatch. If you order before 12 noon, in 99% of cases, your item will be shipped on the same day. We have a team of 10 dedicated staff in our warehouse who will make sure your item leaves us as quickly as possible. If in 4 working days your item has not arrived, please visit our online tracking form and fill it out to check it’s status. If we know of any problem we will usually email you. As soon as your bike or part is dispatched from our warehouse you will normally be sent an email (to your PayPal email address) from UPS to let you know when they intend to deliver it.
Please note: If you live outside of the EU you may be liable to local taxes, ie import duty and the relevant charges levied by the courier, which may include an admin fee. Please contact your local customs department for clarification. We cannot be held liable for any additional charges you may have to pay when the product is in your country.
Guaranteed next day delivery We offer a premium guaranteed next day delivery service for all items ordered before 12 noon (not available on weekends and bank holidays). Please select this additional delivery option at the checkout. Please note that if our delivery partner fails to deliver within this timeframe (next day), we will only refund the next day delivery charge of £10.
For a small fee we will open your bike box and visually inspect (where detail packaging will allow), for damage, insufficient packaging and/or missing parts. Once satisfied, we will re-seal the bike in a new carton and ship it to you. We do have our own quality control checks at our factory, however from time to time, mistakes can happen (we’re only human). Also transportation from the factory to our warehouse can sometimes result in minor internal damage. This is a peace of mind check that is highly recommended.
If you wish to change your delivery address from the one provided on your PayPal email account, or the one provided with your card payment, there will be a one-off admin fee of £15 which can only be paid via PayPal to: firstname.lastname@example.org
Due to the very high demand for our products you may often see that we are out of stock and that you can only pre-order. For pre-orders please look carefully at the expected ‘in stock’ date for the product you are interested in before buying. Pre-order delivery dates may be subject to change as a result of factors outside our control, such as delays in manufacture or shipping delays caused by re-routing of ships or storms. Therefore if you place a pre-order, you accept that there may be delays to the estimated delivery date shown at time of purchase. If you are ordering for a Christmas or birthday present then you accept that it is not our responsibility to deliver your product by that date. Pre-order delivery dates are only a guide and we cannot control the final delivery date. If there is a change to a pre-order delivery date we will do our utmost to keep you informed.